VORTHANEXI Money Back Guarantee Policy

At VORTHANEXI, we stand by the quality of our products and services. Your satisfaction is our top priority, and we are committed to ensuring a positive shopping experience with every purchase you make. If you are not completely satisfied, we offer a comprehensive Money Back Guarantee under the following conditions:

Eligibility for Refund

• Products must be returned within 30 days of delivery.
• Items must be in their original condition, unused, and with all original packaging intact.
• A valid proof of purchase or receipt from VORTHANEXI is required.

Non-Eligible Items

• Gift cards cannot be returned for a refund.
• Products marked as "Final Sale" are not eligible for returns.

Refund Process

If you meet the eligibility requirements, follow these steps to initiate a refund:

1. Contact our customer support team at [email protected] to request a Return Merchandise Authorization (RMA) number.
2. Pack the item securely and include the RMA number inside the package.
3. Ship the package to the address provided by our support team. Shipping costs for returns are non-refundable.

Refund Timeline

Once we receive and inspect your returned item, we will notify you via email. Approved refunds will be processed within 7-10 business days and will be issued to the original payment method.

Exchanges

If you wish to exchange an item for a different size or color, please follow the refund process and place a new order for the desired item.

For additional information or assistance, please reach out to our support team at [email protected] or call us at (555) 789-0123.

Thank you for choosing VORTHANEXI. We appreciate your business and are dedicated to providing you with exceptional service.